BSB Complaint Escalation Guide

1. Complaint Context

• A complaint has been submitted against a barrister.
• The complaint relates to a breach of the Bar Standards Board (BSB) Handbook.
• No action or acknowledgement has been received from the Bar Standards Board.

2. Escalation Grounds

• Failure to act on serious complaints regarding barristers’ conduct.
• Lack of transparency or procedural delay in handling disciplinary matters.

3. Step-by-Step Escalation Process

Step 1: Submit Initial Complaint

• Send a formal complaint via the Bar Standards Board portal.
• Cite the relevant section of the BSB Handbook.

Step 2: Track Communication

• Keep records of submission and acknowledgment.
• Note any follow-ups or lack of response.

Step 3: Final Reminder

• Send a final reminder to the BSB highlighting non-response.

Step 4: Wait 7–14 Days

• Provide a reasonable period for response after final reminder.

Step 5: Escalate the Matter

• Escalate the complaint to the Legal Ombudsman or Legal Services Board with full documentation.

4. Where to Escalate

Legal Ombudsman
Website: https://www.legalombudsman.org.uk

Legal Services Board
Website: https://www.legalservicesboard.org.uk