A complaint has been submitted regarding a solicitor or law firm. The issue concerns a breach of the SRA Code of Conduct. There has been no response or inadequate handling of the issue.

2. Escalation Grounds

Improper or unethical conduct by solicitors. Failure of the SRA to act or investigate complaints effectively.

3. Step-by-Step Escalation Process

Step 1: Submit Initial Report

File complaint on the SRA consumer complaints portal. Specify the Principle breached.

Step 2: Collect Acknowledgment

Save all submission confirmations and references.

Step 3: Monitor for Action

Note any delays or communication failures.

Step 4: Send Final Reminder

Send final email to SRA demanding action.

Step 5: Escalate to Ombudsman

Submit all records to the Legal Ombudsman.

4. Where to Escalate

Legal Ombudsman Website: https://www.legalombudsman.org.uk

5. What to Include in Complaint

Full communication log with the SRA.

Copy of complaint and supporting evidence.

Final reminder details and timeline.

Statement: 'The SRA has failed to act on a valid complaint under the Code of Conduct, necessitating escalation.'